Industries

Built for companies that outgrew their tools.

Organisations of roughly 200 to 2,000 people in Hong Kong, Australia and New Zealand.

Fit

The accounts we are built for

Hong Kong, Australian and New Zealand mid-market and lower enterprise, roughly 200 to 2,000 employees.

Set up · Implement

Document control, records obligations, client onboarding workflow.

Support · Service desk

Multi-site IT operations, asset visibility, project documentation.

Support · Infrastructure

Branch monitoring, service desk consolidation, resilience.

Set up · Assess

Identity governance, records and audit evidence, recovery obligations.

Set up · Migrate

Data residency, information governance, defensible records.

Support · Service desk

Customer service automation, digital experience analytics, multi-site devices.

Set up · Assess

Learning platform control, course and record migration, data governance.

employees: outgrown their tooling, too small for a global integrator

The profile is an organisation that has outgrown its tooling but is too small for a global integrator to serve properly. That gap is where we win.

That gap is where we work. We give mid-sized organisations the attention a big firm cannot.

Typical engagements

The situations we are most often brought in to fix, and what we deliver.

Situation	What we deliver	Platforms
Retail or hospitality group: IT requests arrive by email and messaging, with no view of assets	Service desk with a self-service portal, asset discovery and an AI agent for routine requests	IT service management, private AI agents
Financial services firm: rising customer enquiries across email, chat and phone	Omnichannel service desk with an AI agent resolving routine enquiries	Omnichannel customer service, AI customer service agent
Multi-site business: IP and DNS in spreadsheets, alerts from too many security tools	DNS and IP consolidation, protective DNS, and one security operations platform	DNS and IP management, AI-native security operations
University or training provider: learning platform renewal and data-control concerns	Open-source based platform on hosting the institution chooses, with courses migrated	Learning management system
Mid-market company: collaboration licences rising, adoption flat	Workspace migration with AI, identity and device policy	Cloud collaboration suite

Every engagement starts with a 90-minute working session and a fixed-fee assessment, so scope and price are agreed before work begins.

No sales pitch. We look at how things work today and where it hurts.