Two offices. Three markets.
Local contracts in Hong Kong and Australia, with remote delivery across the region.
Two entities. Three markets.
Every platform is contracted locally, with a named person as your single escalation path.
Rogue Nexus Limited, Hong Kong
Our Hong Kong entity contracts and supports mid-market organisations across Hong Kong.
Rogue Nexus Pty Ltd, Sydney
Our Sydney entity contracts and supports mid-market organisations across Australia and New Zealand. Engagements are delivered remotely as standard.
Typical situations in Hong Kong
Financial services firm
Situation: Customer enquiries are rising across email, chat and phone, and response times are slipping.
What we do: We set up an omnichannel service desk and an AI agent for routine enquiries, with escalation to a person, proven in a measured pilot before full rollout.
Retail or hospitality group
Situation: IT requests arrive by email and messaging, and nobody has a clear view of devices across sites.
What we do: We build a service desk with a self-service portal and asset discovery, then run level one to three support on it.
Professional services firm
Situation: Client onboarding and document control live in email and have outgrown it.
What we do: We implement the onboarding workflow and records controls on one platform, then review and improve it each quarter.
Illustrative scenarios, not client case studies. No client names or results are implied.
Typical situations in Australia and New Zealand
University or training provider
Situation: The learning platform is up for renewal and there are concerns about where student data sits.
What we do: We move courses onto an open-source based platform on hosting the institution chooses, then administer and upgrade it.
Government-adjacent body
Situation: Data residency and defensible records are required, and the current systems cannot show either.
What we do: We start with a fixed-fee assessment, then migrate with the data intact, so scope and price are agreed before work begins.
Multi-site transport and logistics business
Situation: DNS and IP are tracked in spreadsheets, and alerts arrive from too many security tools.
What we do: We consolidate DNS and IP, add protective DNS, and run security operations on one platform through our delivery team.
Illustrative scenarios, not client case studies. No client names or results are implied.
Start with a ninety minute working session.
No sales pitch. We look at how things work today and where it hurts.