The tools we work with every day.
Twelve platforms across service desk, customer service, cloud, security, learning and AI.
Twelve platforms we set up and support
These are the platforms we implement and operate. Where a customer already owns something else, we work with it. Every platform is contracted locally, through Rogue Nexus Limited in Hong Kong or Rogue Nexus Pty Ltd in Australia.
| Discipline | Platform type | Set up | Support |
|---|---|---|---|
| Service management | IT service management | Migration, implementation, integration | Service desk operations, SLA reporting |
| Customer experience | Omnichannel customer service; AI customer service agent; digital experience analytics; sales CRM | Channel and CRM set-up, AI agent deployment, analytics tagging | Administration, AI tuning, monthly insight reviews |
| Cloud and workplace | Cloud platform; cloud collaboration suite | Landing zone, tenant migration, cutover | Monitoring, patching, cost management |
| Security and network | DNS and IP management; AI-native security operations | DNS and IP design, detection onboarding, playbook design | Security operations, DNS threat monitoring |
| Learning and applied AI | Learning management system; private AI agents; spatial and conversational AI | LMS hosting and migration, use case design, knowledge preparation | Platform administration, agent tuning, consumption management |
Service managementIT service management
Cloud IT service management for teams that want the platform working in weeks, not quarters.
IT service management
Cloud IT service management for teams that want the platform working in weeks, not quarters.Core capability
- Incident, problem, change and release management
- Service catalogue, request fulfilment and approval workflow
- Asset and configuration management with discovery
- Workflow automation and AI-assisted resolution
- Employee service management beyond IT
Best for
Organisations replacing a legacy service desk or moving off spreadsheets and shared inboxes, where speed to value matters more than deep customisation.
Set up
Migration from the incumbent, catalogue and workflow build, integration to identity and finance systems, and cutover.
Support
Level one to three service desk operations on the platform, SLA reporting, and continuous catalogue and automation improvement.
Customer experienceOmnichannel customer service
Customer service for teams answering customers across email, chat, phone and messaging.
Omnichannel customer service
Customer service for teams answering customers across email, chat, phone and messaging.Core capability
- Ticketing across email, chat, phone, messaging and social
- AI suggested replies, summaries and self-service
- SLA management, routing and automation rules
- Knowledge base and customer portal
- Reporting on response, resolution and satisfaction
Best for
Customer service teams handling growing volumes across several channels, and businesses moving off shared inboxes or an ageing helpdesk.
Set up
Channel set-up, migration from the incumbent helpdesk, workflow and SLA design, and knowledge base build.
Support
Administration, automation improvement, AI tuning and monthly service reporting.
Customer experienceAI customer service agent
An AI agent that resolves enquiries end to end across chat, email and voice.
AI customer service agent
An AI agent that resolves enquiries end to end across chat, email and voice.Core capability
- Autonomous resolution from existing knowledge and past conversations
- Chat, email and voice on one agent
- Triage, routing and escalation to a human when required
- Resolution reporting and continuous answer improvement
- Priced on resolutions rather than seats
Best for
Customer service teams with high enquiry volume and frozen headcount, and organisations where response time is the service problem.
Set up
Knowledge preparation, channel integration, escalation design, and a measured pilot before full deployment.
Support
Answer quality monitoring, escalation review, knowledge maintenance and consumption management against resolution volume.
Customer experienceDigital experience analytics
Analytics that show why customers convert or drop off on web and app.
Digital experience analytics
Analytics that show why customers convert or drop off on web and app.Core capability
- Zone heatmaps, session replay and journey analysis
- Automatic capture with no manual tagging
- Error and frustration detection on live journeys
- AI analysis that explains what changed and why
- Voice of customer surveys tied to the same behaviour data
Best for
Retail, financial services, travel and telco businesses where revenue runs through web and app, and analytics shows what happened but not why.
Set up
Tag deployment, journey and goal set-up, dashboard design and a first insight review with the digital team.
Support
Monthly insight reviews, an experiment backlog, and alerts on errors and drop-offs that cost revenue.
Customer experienceSales CRM
A sales CRM that keeps the pipeline visible and the follow-up on time.
Sales CRM
A sales CRM that keeps the pipeline visible and the follow-up on time.Core capability
- Visual pipeline by stage with deal tracking
- Activity scheduling, reminders and email sync
- Automation of repetitive sales tasks
- Reports, forecasts and revenue insights
- Integrations with marketing, accounting and communication tools
Best for
Small and mid-market sales teams that have outgrown spreadsheets but do not need an enterprise CRM.
Set up
Pipeline design, data import from spreadsheets or the old CRM, automation set-up and team onboarding.
Support
Administration, user support, report maintenance and pipeline reviews with sales leadership.
Cloud and workplaceCloud platform
Cloud platform delivered with a premier-tier cloud partner, from landing zone to managed run.
Cloud platform
Cloud platform delivered with a premier-tier cloud partner, from landing zone to managed run.Core capability
- Landing zone design, security baseline and network architecture
- Workload migration and application modernisation
- Infrastructure as code, CI/CD and DevOps enablement
- Security operations for detection and response
- Cost optimisation and capacity management
Best for
Organisations moving off ageing infrastructure or a cloud they chose without a plan, and those wanting an alternative to a single-vendor estate.
Set up
Design workshop, landing zone build, migration waves, cutover and application modernisation.
Support
Twenty-four hour platform monitoring, patching, backup verification, security operations and monthly cost review.
Cloud and workplaceCloud collaboration suite
Collaboration and productivity, with the migration and change management that makes it stick.
Cloud collaboration suite
Collaboration and productivity, with the migration and change management that makes it stick.Core capability
- Mail, calendar, drive, meetings and collaborative documents
- Identity, device and endpoint policy management
- Data loss prevention, retention and eDiscovery controls
- AI for organisational productivity
- Migration tooling from legacy mail and other suites
Best for
Organisations facing a renewal they want to test, and those where licence cost has outrun the value being used.
Set up
Commercial comparison workshop, tenant design, mail and drive migration, coexistence period and cutover.
Support
Tenant administration, policy management, user support and licence optimisation against actual usage.
Security and networkDNS and IP management
Consolidated DNS and IP management with protective DNS.
DNS and IP management
Consolidated DNS and IP management with protective DNS.Typical use
Multi-site businesses with DNS and IP kept in spreadsheets.
Set up
DNS and IP design.
Support
DNS threat monitoring.
Security and networkAI-native security operations
SIEM, network detection and open XDR on one platform.
AI-native security operations
SIEM, network detection and open XDR on one platform.Core capability
- SIEM, network detection, user behaviour and identity threat detection in one platform
- Open XDR that works with the security tools already in place
- AI triage and investigation across every alert
- Automated response with analyst oversight
- Multi-tenant operation for managed security services
Best for
Mid-market security teams that cannot staff a full security operations centre, and organisations consolidating several security tools.
Set up
Data source onboarding, detection tuning, playbook design and integration with the existing security stack.
Support
Security operations on the platform: alert triage, incident response and monthly threat reporting.
LearningLearning management system
A complete learning management system built on an open-source learning platform, hosted where you decide.
Learning management system
A complete learning management system built on an open-source learning platform, hosted where you decide.Core capability
- Courses, assessment, classes and grades
- On-premise or private cloud deployment
- Credentials and course catalogue modules
- Standard course import and export
- Annual licensing per learner
Best for
Universities, colleges and schools that want the open-source platform without the hosted commercial model, and organisations replacing a corporate learning platform at renewal.
Set up
Hosting design, course and record migration, integration with student or HR systems, and staff onboarding.
Support
Platform administration, upgrades, user support and usage reporting.
Applied AIPrivate AI agents
AI agents built on a private organisational memory, with approval gates before consequential actions.
Private AI agents
AI agents built on a private organisational memory, with approval gates before consequential actions.Core capability
- A private knowledge base built from the customer's own records
- Unlimited agents and workflows across departments
- Human approval required before consequential actions execute
- Execution traces showing what ran, on what evidence and who approved
- Automatic model routing, with customer-supplied models supported
Best for
Organisations that want AI acting on internal work rather than answering questions, and that need an IT or compliance reviewer to sign off first.
Set up
Use case selection, knowledge onboarding, agent and approval design, and a controlled pilot with defined success criteria.
Support
Agent tuning, approval and exception review, knowledge currency, and consumption management against the allowance.
Applied AISpatial and conversational AI
Enterprise AI for operations and growth, covering spatial intelligence and conversational analysis.
Spatial and conversational AI
Enterprise AI for operations and growth, covering spatial intelligence and conversational analysis.Core capability
- Spatial and physical environment intelligence
- Conversational and voice analysis
- Operational event detection across physical sites
- Integration into service and task systems for follow-through
- Deployment against existing camera and audio infrastructure
Best for
Multi-site retail, hospitality and operations businesses where the insight already exists on site but nobody acts on it.
Set up
Use case scoping, site survey, deployment against existing infrastructure, and integration so detections become tracked actions.
Support
Detection tuning, false positive management, and reporting on what was detected and what was resolved.
Six bundles that work better together
Platforms that work better together, scoped and priced as one engagement.
AI service desk
IT service management plus private AI agents
Customer experience stack
Omnichannel service, AI customer service agent, digital experience analytics, sales CRM
Cloud workplace
Collaboration suite plus cloud platform
Secure network
DNS and IP management plus AI-native security operations
Learning platform move
Learning management system
AI operations
Private AI agents plus spatial and conversational AI
Start with a ninety minute working session.
No sales pitch. We look at how things work today and where it hurts.